Front Desk Coordinator

Position Summary

As the Front Desk Coordinator (“FDC”) of Believe Memphis Academy Charter School (“Believe Memphis Academy” or “the School”), this person will support the operations and logistics necessary to ensure every student receives high quality instruction delivered every single day. Specifically, the FDC will oversee the front office management of the School supporting the Managing Director of Operations or Designee with all tasks relating to main office management, record compliance, recruitment, enrollment, SIS and communication support, and PowerSchool operations. The FDC will report directly to the Managing Director of Operations or Designee and will work directly with scholars, families, and staff.

Qualifications:

• Strong commitment to, belief in, and alignment with the school’s Mission and vision.
• At least 2 years of office management experience highly preferred
• Unwavering belief in the potential that all students can be successful when given appropriate, responsive support and an unshakeable conviction that it is our responsibility to ensure children receive those supports.
• Ability to work within a fast-paced and dynamic team environment where responsibility for student success is shared and owned by everyone
• Commitment to solutions-based problem solving
• Proficiency with Microsoft Word, Excel and ability to work with Student Information Systems
• Pristine organizational skills, with ability to manage multiple responsibilities simultaneously
• Punctuality and attention to details are critical
• Servant-minded leadership, knowing that behind-the-scenes work is critical to the success of our teachers, scholars, and School
• Warm demeanor that creates a welcoming atmosphere, coupled with a strong ability to uphold and execute firm expectations

Responsibilities:

• Ensure scholar attendance is recorded and reported on daily basis
• Manage aspects of Student Information Systems and school-created trackers related to enrollment, culture, and academics.
• Communicate daily with families in greeting, calling for absent scholars, and handling the office phone to take calls from families, vendors, or general inquiry phone calls
• Support whole-school and individual family communication by consolidating school wide information and creating family-facing documents
• Oversee and coordinate whole-school and individual family communications, as well as the planning and execution of family engagement events and initiatives. FDC is expected to be present at all student recruitment and family engagement activities hosted by the school.
• Support with the digital application and enrollment process for current and potential scholars
• Master Scheduler as well as overseas PowerSchool cleanup and operations
• Support with inventory for shared spaces and classroom needs.
• Take an active role in building positive scholar and team culture of the entire School, every minute of every day that is aligned to Mission, vision, and core values of Believe Memphis Academy
• Implement regularly shared feedback with grace and urgency for the betterment of scholar achievement, promoting positive school culture, and upholding professional team culture’
• Communicate respectfully and collaboratively with families and team members on consistent basis
• Work collaboratively within a team to implement operational and cultural plans that support the Mission, vision, and core values of the School
• Demonstrate a Mission-first mindset to ensure all decisions and actions are rooted in ensuring all scholars are prepared to excel in high school, thrive and college, and lead lives full of opportunity

Our Commitment to Diversity:

At Believe, we firmly believe that we can best promote excellence by recruiting and retaining a diverse group of team members that are reflective of the diverse backgrounds and experiences of our students and by creating a climate of respect that is supportive of their success. By fostering a diverse and inclusive environment, we provide the best educational experience for our students that prepares them for a future reflective of the world in which our students will live and lead.

Tagged as: operations